10:42 a.m.
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EGI BROADCAST TOOL : https://operations-portal.egi.eu/broadcast/send
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Publication from : Giuseppe La Rocca <giuseppe.larocca(a)egi.eu>
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Dear provider of a service and users in EOSC,
This is to inform you that the EOSC Future project will deliver a training session about
the EOSC Helpdesk service tomorrow, 8th. March at 14:00 CET.
During the training session you will:
- Receive an overview of the support management and helpdesk in federated EOSC
environment, it covers major functions and workflows of the EOSC Helpdesk, delivery of the
EOSC Helpdesk as-a-service, integration with other helpdesk systems, and examples of
integrations.
- Learn the benefits of EOSC Helpdesk technology, integration scenarios depending on your
situation, best practices, instructions and tips for getting started.
The Q&A breaks during the session will allow you to ask questions, share your own
experiences, and discuss common challenges.
Further details, and connection link, can be found on the agenda page at:
https://eoscfuture.eu/eventsfuture/eosc-helpdesk-training/
I encourage you to attend the event, and to spread the word about it to your colleagues
for whom this can be relevant.
Regards, Giuseppe La Rocca
Community Support Lead. at EGI Foundation
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link to this broadcast : https://operations-portal.egi.eu/broadcast/archive/2961
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